About Lakes Virtual Receptionists
We’re on a mission to enable small businesses to provide industry-leading customer experience and to grow and scale with the powerful force of genuine human interaction through call answering, customer intake, and appointment scheduling.
We started small but with a big belief. We believe in efficiency and fine-tuned processes. Businesses stand a better chance of thriving and growing when they have the right support. Hiring additional staff to take over certain duties may not provide support fast enough. Because it takes time and costs quite a lot to hire and onboard a new staff member.
Lakes Virtual Receptionist exists to meet the needs of a receptionist, at a fraction of the cost. A truly scalable receptionist solution to empower small businesses with the communication solutions of giants.
Our Core Values
In every aspect of our work as virtual receptionists who provide premium quality customer experiences, we live by these values.
Accountability
We have a role to play wherever we find ourselves — on our team or as an extension of our client’s team. We take responsibility for our contributions, whether they be words or actions, and the outcomes of both.
Passion
We don’t just have a passion to do what we do and pursue our mission, but we also have a passion to do them excellently well. This permeates every facet of our work, no matter how small.
Respect
We respect everyone we deal with: our partners, colleagues, clients, our client's customers, and the new intern. Because of this, we’re also inclusive, welcoming everybody and every relationship.
Meet the Founder
Hi, my name is Monsio.
It’s my pleasure to have you reading this letter. I started Lakes Virtual to help small business owners and entrepreneurs.
As a small business owner myself, I understand what it’s like to feel like time is slipping out of your hands. To fix that, there’s one common aspect of your business that we can optimize. And that’s your business communications.
Specifically, answering calls, taking messages, and booking meetings. That's why receptionists have been around since ancient times.
But I realized a lot of owners are unaware of the virtual receptionist service offering and how it can help them transform their businesses.
My unique angle with this service is not only to make this service known but also reachable for small business owners — with reasonable costs and services that cover your essential needs.
My vision is that LV grows to offer more solutions to our growing clientele. That way, as their businesses grow, we are in there with them serving their more complex needs.
Best,
Monsio
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